Our Commitment to an Accessible Digital Experience

Our Approach to Digital Accessibility

Accessibility is an important part of creating a website that works for the full KIPP Nashville community.

Our goal is to consider accessibility when creating, maintaining, and improving digital content and experiences. That includes areas such as website navigation, forms, documents, images, videos, links, and other resources families and community members may need to use.

We also recognize that digital accessibility requires ongoing attention. Websites change, new content is published, documents are added, and third-party technologies evolve. We therefore encourage users to let us know when they encounter an accessibility barrier so we can investigate it.

Accessibility Standards

KIPP Nashville seeks to provide digital experiences that are usable by people with a wide range of abilities, devices, and assistive technologies.

Our accessibility practices should address important aspects of the user experience, including:

• Clear heading and content structure
• Keyboard navigation
• Meaningful link and button labels
• Alternative text for informative images
• Sufficient visual contrast
• Form labels, instructions, and understandable error messages
• Accessible documents and downloadable resources
• Captions or other alternatives for relevant multimedia
• Content that can be understood without relying only on color, position, or visual presentation
• Compatibility with commonly used assistive technologies

Using the KIPP Nashville Website

We want visitors to be able to complete important website tasks regardless of how they navigate the site.

That includes finding a school, learning about enrollment, accessing family resources, finding calendars and forms, contacting a campus, exploring employment opportunities, reviewing public information, and completing other common tasks.

Where appropriate, our website should support users who navigate with a keyboard, screen reader, magnification software, voice input, or other assistive technology.

Accessibility should also extend to mobile experiences. Important actions and information should remain usable across common screen sizes and orientations.

If a feature prevents you from completing a task, please report the problem rather than feeling that you need to find a workaround on your own.

Accessible Documents and Resources

Some KIPP Nashville resources may be available as PDFs, downloadable documents, forms, spreadsheets, or other file types.

Where practical, important information should be available in accessible HTML on the website rather than requiring visitors to download a document. When downloadable resources are necessary, we aim to make them as accessible and clearly labeled as practical.

Resource listings should identify useful information such as the document’s:

• Purpose
• School or audience, when applicable
• School year or effective date
• Language
• File format
• File size
• Last-updated date or current status

Older documents or third-party materials may present accessibility challenges.

If you cannot access information in a document, you can request help or an accessible alternative.

When making a request, tell us which document or resource you need and what barrier you encountered. You do not need to provide unnecessary personal or medical information to explain an accessibility problem.

Forms and Online Tools

Forms should be designed so users can understand what information is requested, navigate fields using a keyboard, identify required fields, and understand validation or error messages.

KIPP Nashville’s website may also link to external systems for tasks such as enrollment, family services, employment applications, donations, or other activities.

Those systems may be operated by third parties and may have accessibility practices that differ from those of the KIPP Nashville website.

If an external system prevents you from completing an important KIPP Nashville-related task, contact us. Providing the name of the system, the task you were trying to complete, and a brief description of the barrier can help us route your request appropriately.

Please do not include passwords or other sensitive login credentials when reporting an accessibility problem.

Third-Party Content and Services

Some content and functionality available through the KIPP Nashville website may be provided by outside organizations or technology providers.

Examples could include embedded media, maps, enrollment systems, family portals, recruiting platforms, donation platforms, or other external tools.

Although KIPP Nashville may not control every aspect of a third-party platform, we still want to know when an external service creates a barrier to accessing a KIPP Nashville resource or completing an important task.

Report the issue to us, and we can help identify the appropriate next step or an alternative way to access the information when available.

Report an Accessibility Barrier

If you have difficulty accessing any part of the KIPP Nashville website, please tell us.

Providing a few details can help us investigate the problem more effectively. When possible, include:

• The page or resource: Tell us which page, document, form, or tool you were trying to use. A page URL is especially helpful.
• What you were trying to do: Briefly describe the information or task you were trying to access.
• What happened: Explain the barrier you encountered, including any error message if applicable.
• Your preferred contact method: If you would like a response, tell us how we can reach you.
• Accessibility or format request: If you need information in another format or need another way to complete the task, let us know.

You do not need to disclose a disability or diagnosis to report an accessibility problem.

Request an Accessible Alternative

If a webpage, document, form, video, or other resource is not accessible to you, you may request assistance accessing the information.

When possible, identify the specific resource and the format or accommodation that would help you access it.

Depending on the resource, KIPP Nashville may be able to provide the information through an alternative document format, accessible webpage, phone conversation, email, or another appropriate method.

What Happens After You Report a Problem?

When KIPP Nashville receives an accessibility report, the appropriate team should review the information provided, determine where the issue occurs, and identify the appropriate response or next step.

Some issues may involve content maintained directly by KIPP Nashville, while others may involve a school, document owner, or third-party technology provider.

If we need additional information to understand your request, a team member may follow up using the contact information you provided.

If your request is time-sensitive, please indicate that when contacting us.

Accessibility Contact

For questions, feedback, or assistance related to digital accessibility, contact:

If email or an online form is not accessible to you, an alternative contact method should be available.

For a question unrelated to website or digital accessibility, visit our Contact Us page so we can route your request to the appropriate KIPP Nashville team.

Our Accessibility Work Continues

Digital accessibility is not a one-time project. New pages, documents, forms, videos, and technology can introduce new barriers even when accessibility has been considered during development.

We aim to make accessibility part of the ongoing process of maintaining and improving our digital experiences. Feedback from the people who use those experiences is an important part of that work.

If something is preventing you from accessing information or completing a task, we want to hear about it.

Frequently Asked Questions

How do I report an accessibility problem?

Use our Report an Accessibility Barrier option or contact the accessibility contact listed on this page. Tell us which page, document, form, or tool you were using, what you were trying to accomplish, and what problem you experienced. A URL can help us identify the affected resource more quickly.

Can I request an accessible version of a document?

Yes. If you encounter a KIPP Nashville document or resource that you cannot access, contact us and identify the specific resource you need. Tell us what format or type of assistance would make the information accessible to you when possible.